The client operates as a producer of herbal-based pharmaceuticals based in North America. By introducing the therapeutic properties of medicinal plants to the local market, the company offers a natural approach for maintaining overall well-being and treating various ailments such as anxiety, pain, and insomnia.
Hours delivered back to the business
SOX compliance in Settlement process automation
Success rate of bot case completion
For functional release of OBT, RTS and OGS
The Challenge
The client’s outdated workflows resulted in increased costs and errors due to manual data handling. To modernize, they aimed to automate processes, starting with the challenging document management and paper-based patient registration.
Operating in a strictly regulated market, the client introduced a registration system on their website for new patients and caregivers seeking herbal medication. Despite demanding comprehensive documentation, the outdated manual document submission process through traditional mail led to delays, frustration, and potential document loss.
Solution
Dignifyd capitalized on an opportunity to drive digital transformation in response to a client’s challenge. Our approach centered around developing a customized web app to optimize user registration and authorization processes, aimed at improving efficiency in registration and document management.
Our development strategy focused on close alignment with the client’s operational needs and industry requirements, ensuring efficient progress tracking and timely delivery. We designed Angular apps with OAuth 2.0 integration for secure data exchange, utilized Amazon SQS/SNS for asynchronous communication, hosted digital documents on Microsoft Azure’s M-Files, and ensured swift data retrieval through Apache Solr. This integration spanned the client’s e-commerce platform and Microsoft Dynamics 365 Sales, while proactive automation streamlined order and warehouse management processes, incorporating a bespoke order management system and dynamic warehouse automation through abstract APIs.
The Results
- Cost saving to manage patient data.
- Enhanced efficiency by digital document handling.
- Automation eased complex registration processes.
- Delays and errors in order processing were prevented.
- Supply tracking and manufacturing planning accuracy were boosted.
