The Customer, a US-based enterprise, specializes in providing software products and training services tailored for managed services providers (MSPs).
Hours delivered back to the business
SOX compliance in Settlement process automation
Success rate of bot case completion
For functional release of OBT, RTS and OGS
The Challenge
The challenge faced by the Customer involved the creation of a Software as a Service (SaaS) product aimed at virtual Chief Information Officer (vCIO) service providers. The goal was to streamline and automate their clients’ business processes. The application, built on the .NET framework, needed to ensure exceptional user experience, consistent performance under heavy loads, and effortless scalability.
Additionally, the Customer aimed to initiate the product with basic features and continuously enhance it to maintain client loyalty. To achieve this, the Customer sought an experienced technology partner proficient in intricate, distributed, cloud-native development for end-to-end software creation.
Solution
Dignifyd was chosen to deliver the new SaaS product, assembling a diverse team of project managers, .NET developers, architects, and DevOps experts. The solution provided MSPs with a versatile toolkit, allowing them to generate custom client reviews, manage service strategies, conduct online meetings, and more. Integration with popular MSP software like ConnectWise and Autotask PSA was seamlessly achieved.
To bolster the microservices-based SaaS app’s robustness and scalability, Dignifyd’s team enhanced its architecture using Azure services. This entailed creating a service mesh layer, automated container management, and a comprehensive monitoring component with Grafana, Azure Application Insights, Kiali, and Jaeger. Employing Agile/Scrum and DevOps practices, along with Docker containerization, the team ensured rapid, dependable releases through the proprietary IMAAT testing approach that combined automation with manual checks.
The Results
- SaaS launch for vCIO service management.
- Effective handling of growing customer base.
- Ongoing feature updates for enhanced user experience.
- Strong Azure integration for reliability.
- Seamless modern service management.
